I did a search for the best Internet security software and I visited various sites that rated different packages. Bitdefender came up as a winner in a number of reports and reviews. I purchased it and used it and was an affiliate for it on my website http://www.ask-the-computer-doc.com The 2008 version worked fine with few problems.
I recently “upgraded” to Bitdefender Internet Security 2009 and that’s when the trouble began. I’ve discovered that you can’t fully trust online reviews. You need to read the forums and search the web for comments about a product. It especially pays to enter <product name> problems and see what comes up. See the comments in this Bitdefender forum posting to get a sense of the current problems.
After dropping Bitdefender, I tried others and have come to the conclusion that Norton has the best products on the market currently. They have made some mistakes in the past, but they have overcome them. I will provide more detail later in the article.
In using the Internet Security 2009 version I came across the following problems;
The program often dies with no reason. All of a sudden the system tray icon (the symbols on the bottom right of your screen) turns gray and says that Bitdefender services are not responding, please reboot. I wait a while and the color changes back.
Sometimes you get a message that the program has died and they request that you send a report to Bitdefender.
The Bitdefender free online scan doesn’t handle the notorious fake antivirus 2009 virus. Its virus scan did not rate the advanced+ level. The scan is slow and does not take into account that some files never changed and do not require to be rescanned.
The program leaves a heavy footprint on the system. There are frequent lengthy slow downs as the online scan analyzed files or messages. It also uses a great deal of memory.
Bitdefender support used to be great. The online chat got you to an agent very quickly and they were very knowledgeable. However, recently, even though the agents come on board quickly, some of them are quite weak.
If you have a serious issue, they will have you capture date using programs that they provide. However, once you provide the results, you won’t hear from them again.
Don’t connect to them close to closing or holiday time. Your chat session will end abruptly in the middle of a sentence.
Be sure not to have any problems around holidays. The support is not available by any means for the holiday period. Around Xmas and New Years, this means nobody home for 4 days.
My problem contacting them around a holiday happened when they wanted me to uninstall my version and reinstall a new version. The uninstall failed and I couldn’t reinstall the new version which claimed that the old version was still there. Nothing that I could do with any manipulation of the uninstall utility or using registry editors could put Humpty Dumpty together again. I had to install free anti virus until I found an old install and used that to get it back.I ultimately replaced it with Kaspersky Internet Security which is much better.
Recently I started receiving invalid messages. It claimed I was not registered after being registered for around a year. It told me that and email was sent and it wasn’t.
The interface does not conform to a standard Windows interface. It is sometimes hard to figure out where you should click. The various features are not easily apparent.
The bottom line is caveat emptor, buyer beware. You can’t trust the reviews fully. You have to search the web for the real lowdown. Bitdefender used to be good. Let’s hope that they clean up their act.
Click here to find out all about computer Internet security in general and why I recommend an Internet security suite over a collection of different programs.
I have recently found the best Internet Security Suites to be Norton’s security products.
I personally use Kaspersky Internet Security 2009 and I have installed Kaspersky for some of my clients.Kaspersky Internet Security 2009 is basically a good product which doesn’t adversely impact system performance. It also has very good virus checking capabilities.
However, it has some weaknesses that need to be addressed. See my computer Internet security article for details.
I have also installed Norton for some of my clients. Norton provides 2 major products for the PC public, Norton Internet Security 2009 and Norton 360 v3.0. Both of these products have undergone major upgrades. The virus scan learns as it scans so that it only scan items that haven’t been scanned before which speeds up virus scanning time tremendously. Norton used to be notorious for their heavy impact on system performance and their complex and difficult installations. Both of these problems have been totally erased and both Norton Internet Security 2009 and Norton 360 v3.0 are light on the system and very fast and easy to install.
Norton Internet Security 2009 is intended for those who are more technically oriented and want the ability to tweak some settings of their security protection. Norton 360 v3.0 is set and forget software for those who just want excellent protection and don’t want to worry about it. Norton 360 v3.0 also has built in backup and PC speed optimization.