Computer Sales and Support

Training for Networking Support – Update

Posted on 27. Dec, 2009 by Jason Kendall in Computer, guest, training

In the UK today, many workplaces couldn’t function properly if it weren’t for support workers solving problems with networks and computers, while recommending solutions to users each and every day. The world’s desire for such skilled and qualified people is constantly growing, as everywhere we work becomes progressively more technologically advanced.

Some commercial training providers only give office hours or extended office hours support; most won’t answer after 8-9pm at the latest and frequently never at the weekends.

Some companies only provide email support (slow), and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor – who will attempt to call you within 24-48 hrs, when it’s convenient to them. This is all next to useless if you’re lost and confused and only have certain times available in which to do your studies.

The very best programs opt for an online access 24×7 package combining multiple support operations over many time-zones. You will be provided with a single, easy-to-use interface that accesses the most appropriate office any time of the day or night: Support when it’s needed.

Never make do with less than you need and deserve. Direct-access round-the-clock support is the only way to go with computer-based training. Maybe burning the midnight-oil is not your thing; but for most of us, we’re at work while the support is live.

It’s likely that you’ve always enjoyed practical work – the ‘hands-on’ individual. Usually, the world of book-reading and classrooms is something you’ll make yourself do if you have to, but it’s not ideal. Check out video-based multimedia instruction if learning from books is not your thing.

If we’re able to utilise all of our senses into our learning, our results will often be quite spectacular.

The latest home-based training features self-contained CD or DVD materials. By watching and listening to instructors on video tutorials you’ll learn your subject via the expert demonstrations. Knowledge can then be tested by utilising the practice lab’s and modules.

Every company that you look at must be able to demonstrate some simple examples of their training materials. Expect video tutorials, instructor led classes and many interactive sections.

Many companies provide training that is purely available online; and although this is okay the majority of the time, think what will happen if your access to the internet is broken or you get a slow connection speed. It is usually safer to have DVD or CD discs that don’t suffer from these broadband issues.

A capable and professional advisor (as opposed to a salesman) will ask questions and seek to comprehend your current level of ability and experience. There is no other way of understanding your study start-point.

With a bit of real-world experience or some accreditation, your starting-point of learning is not the same as someone new to the industry.

Where this will be your first attempt at IT study then it may be wise to cut your teeth on user-skills and software training first.

Every program under consideration really needs to work up to a properly recognised qualification at the finale – definitely not some ‘in-house’ plaque for your wall.

The top IT companies such as Microsoft, CompTIA, Adobe or Cisco each have globally approved skills programs. These heavyweights will ensure your employability.

(C) Jason Kendall. Navigate to LearningLolly.com for excellent ideas. www.comptiacertification.co.uk or Network+ Certification.

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